Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery to the US typically takes 7–15 business days. International orders may take 10–30 business days depending on your location. See our full Shipping Policy for details.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders — no minimum purchase required.

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in fulfillment. Contact us immediately at support@eliteskincare.com and we’ll do our best to help.

Products

Are your devices safe to use at home?

Yes. All Elite Skin Care devices are designed for safe at-home use and go through safety testing. Please follow the included instructions and recommended usage guidelines for best results.

How soon will I see results?

Results vary by product and individual skin type. Most customers notice visible improvements within 2–6 weeks of consistent use. Refer to each product page for specific timelines.

Are your devices suitable for all skin types?

Most of our devices work across a wide range of skin types. Some devices, such as IPL hair removal, have specific guidelines for skin tone compatibility. Please read the product details before purchasing.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days of delivery. See our full Refund Policy for details.

What if my item arrives damaged?

We’re sorry to hear that! Please email us at support@eliteskincare.com with photos of the damage and your order number. We’ll send a replacement or issue a full refund immediately.

Contact & Support

How can I contact customer support?

You can reach our team by email at support@eliteskincare.com. We respond to all inquiries within 1–2 business days.